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畬室訂購流程與常見問題

訂購流程

Step 01. 選擇品項 

Step 02. 確認購物車 

Step 03. 填寫訂單資料 

Step 04. 完成訂購 

General Information

◊ Chocolate Gift Box
-Refrigerate within 1 hour of receipt. Use airtight packaging to maintain quality. Keep below 22°C; use insulated bags for transit. Do not freeze.
-Available at boutique and online. For corporate orders, please contact us during business hours.


◊ Four Signature Pastries Set

-Refrigerate within 30 minutes; consume same-day. Cold packs provided; insulated bags recommended for long commutes.

-No delivery for this product. Third-party couriers must collect in-store and provide full order details for verification.
-Call 02-27010792 (11:30–20:00) to order. Closed Wednesdays.
-Made fresh daily. No same-day cancellations or rescheduling. Unclaimed orders by 20:00 will be canceled without refund.

 

◊ Large Cakes
-Refrigerate within 30 minutes; consume same-day. (Box: 23.5 x 23.5 x 12 cm).
-Each order includes one set of candles and tableware (serves 6) upon request.
-Delivery available only for the chocolate tarts: Signature, Fruitiness, Cognac, and Kirsch Brandy. Orders required 3 days in advance.
-Freshly prepared for your pickup date. Unclaimed orders by 20:00 will be canceled without refund.

-Delivery may be suspended during peak seasons to ensure quality.

 

◊ Chocolate Delights

-Store in a cool, dry place. These items ship via refrigerated courier to ensure quality but can be kept at room temperature upon arrival.
-For corporate orders, please contact us via 02-27010792 or contact@yuchocolatier,com.tw


◊ Shipping & Logistics
-During Mid-Autumn Festival and Lunar New Year, specific delivery windows cannot be guaranteed. Please plan accordingly.

-We reserve the right to adjust, postpone, or cancel orders due to natural disasters or unforeseen circumstances.

常見問題

1.需要提前幾天訂購才能取貨/到貨？

2.結帳時為何無法選擇特定「到貨/取貨日期」？

3.指定日期未收到產品

4. 完成訂購後，想調整取貨/到貨時間？

5.店面取貨時間

6.冷藏甜點會附保冷劑或保冷袋嗎？

7.畬室有提供外送、快遞服務嗎？

8.如何索取發票？

9.包裹中會有價格資訊嗎？

10.我要寄給別人。可以不顯示訂購者姓名嗎？

Delivery Policies

1. Lead Time

Orders typically require 2–3 business days for processing. All shipping services are fulfilled via our partner Takkyubin.

 

2. Delivery Scheduling

Preferred delivery dates and time slots can be selected at checkout. Please note that exact timing is subject to local courier logistics; we cannot guarantee delivery at a specific hour. We recommend ensuring the recipient is available throughout the day to receive the package. Yu Chocolatier is not liable for delays caused by the courier.

Peak Seasons: During Mid-Autumn Festival, Lunar New Year, or other peak periods defined by Takkyubin, delays beyond the scheduled date may occur. Please plan your orders accordingly.
Force Majeure: In the event of natural disasters or unforeseen circumstances, we reserve the right to adjust, postpone, or cancel shipments at our discretion.


3. Temperature Control

To maintain quality of product against high temperatures in vehicles, all items—including ambient (room temperature) chocolate delights—are shipped via refrigerated delivery. Once received, ambient products may be stored at cool, dry place.

Returns & Exchanges

As our products are fresh food items, they are not eligible for the seven-day cooling-off period. We kindly ask that you check your order immediately upon receipt.

Returns or exchanges are only accepted in cases of product defects, damage during transit, or missing items. We do not accept returns or exchanges for any other reasons.

Report an issue if your order is damaged or defective, please document the issue immediately (photos or video) and keep the product at its original state as our team may schedule a pickup to retrieve it.

 

Contact us via phone or email, our team will resolve the matter promptly.

 

Customer Service: 02-27010792
Email: contact@yuchocolatier.com.tw